National Restoration Experts review summary
5on BBB,Jan 09, 2019
I was dealing with a water heater damage in the summertime along with a mold issue. Pride my a/c and appliance company recommended on calling National Restoration Experts. Kahapp from National Restoration Experts was the first guy I spoke with and walked me through everything. Greg, an Estimator from NRE came by to check out my damages and handled any paperwork that went to my homeowner's insurance company. However, my insurance claim took a while to process than some other homeowner's insurances from which I was told from the beginning. Joey, my Project Manager from NRE who I found to be most sincere and conscientious person. He organized his team of workers to work in the certain areas of my home where it was called for. I am very pleased with how everything turned out. Now, I'm enjoying the new vinyl floors, painted walls and new kitchen cabinets & granite countertop. Thank you, all for such a great job!
5on BBB,Oct 22, 2018
Very professional workers, Martin and Alex are very hard workers and efficient. Paul and Walber were excellent in making sure the work got done in a professional and timely manner. They are great people to deal with. I'm extremely happy with the work they did in my house. I would definitely recommend them to anyone.
5on BBB,Sep 10, 2018
We have had a leak in our ceiling for many years! Not all the time but when the rains came in from the west. Finally had enough! Called National Resoration Experts, Inc. and a gentleman named Kahaap called on us the next day with a promise that they would find the leak and FIX IT! The leaks were coming in from the ceiling and the walls . He found all the leaks. We were assigned Anis as our project manager. He walked us through the whole day by day experience in detail. His expertise on using the right people for each restoration job was amazing. It was a big job! Mold, open ceilings, wet floors, open walls and yet this restoration company with Anis at the helm got everything fixed and fixed right.I would recommend them again.
5on Google,Jul 30, 2018
Did restoration work for my mother Joan L. in Boca Raton. She was delighted with the work and the very nice gentlemen who did the work. Highly recommend this company.
4on BBB,Jul 30, 2018
Highly recommend this company. They completed the job in a timely fashion, were tidy, organized, did a great job, and were very pleasant. Returned telephone calls promptly. Ron and Cliff were great!
5on Google,Jul 25, 2018
I hired national restoration experts after I had noticed a water damage to my guest bedroom that affected the carpet and paint. National restoration responded and the mitigated the water. Anis, my project manager was so helpful, and was on top of every single detail, answered all of my concerns and made the process very easy. Will definitely recommend national to all. 5 stars well earned.
5on BBB,Jul 23, 2018
this company deserves a 5 star review - this is the second time I have used their services and once again they have surpassed my expectations - I am retired but came out of the construction trade - the employees are knowledgeable - neat and do excellent work. I would not hesitate to use their services again if necessary and highly recommend them to all who have restoration needs
5on Google,Jul 10, 2018
National Restoration Experts guided us through a terrible situation which began on April 13th (Friday). As I went past our Washer/Dryer closet the floor “Squished “. Since the water seemed to be coming from the Washer, I called our home warranty service provider,, when they arrived, they confirmed the leak was due to a faulty pump motor, and ordered a replacement. The technician ask who was going to help with this water damage,, and provided us with the phone number for National Restoration. We called and in a few hours they were at our condo offering assistance and said we should contact our insurance at ounce, and we did. The next step was the only hastle that we had. We had to be the mediator between National and AAA. Both were helpful and cooperative. When there was an agreement, a ‘job boss’ was assigned, his name was Anis M. This young man was Present at the beginning, during all the work, supervising the inspections, Mold damage estimates along with water damage. All the workers from National Restoration were skilled and professional professional . All the work Mold identification and elimination plus restoration of our floors was completed to our Complete Satisfaction. We highly recommend them if you have a similar problem. Sincerely, Daniel and Evelyn Blaha, Tamarac, Florida
5on BBB,Jul 09, 2018
Dan & Evelyn
Re: National Restoration Experts,inc Pompano Beach,Fl 3306911 Our bad luck began on 4/13/18 (Friday th13th) when I stepped on our Laminate Floor leading to the bathroom and felt something squishy under my feet. . Since the area was directly in front of our washer/dryer I immediately suspected a leak and called our Home service company. When they arrived and inspected they found a faulty washer pump/motor and ordered a part. He then asked "what are you going to do about this water and the damage to your floors"? Can I make a suggestion?,,call National Restoration and I did and, to my amazement an inspector arrived about 2 hrs later.. who also informed me to call our homeowners insurance now! And I did. Then the fun began,,,at first I felt like the mediator between National and AAA. Finally, an agreement was reached and National proceeded with a through water-damage inspection and also informed us that a Mold Inspection was in order...so they came, Inspectors...damage! Insurance, Mold and maybe a few others. Finally the work began, searching for mold damage and preparing the area...wow ! These people from National are Professionals! All action in a very courteous manner, and keeping us informed of the process. Finally at thr completion of the work and Restoration of our home we have our beautiful place back again. We definitely give National Restoration Experts Five Stars ***** ****** & ****** *****, Tamarac, Fl
5on Google,Jul 05, 2018
I had just purchased my property to find out that it filled with mold. I made a call to National restoration experts and they came immediately and mitigated the water and then, Anis my project manager and despite the limited budget worked really hard to do a good job that resulted to make my condo looks better than it was. Thank you Anis and thank you national restoration experts.
5on Google,Jul 04, 2018
after I bought my house I started feeling really sick and I didn't know what was going on and then I called National restoration experts and they determined that I had mold in my house. Anis the project manager help me out through the process and he did the mold remediation and now my house is mold free thank you National restoration for removing the mold from my house. I would definitely hire them again in case I have any other mold issues.
5on Google,Jul 02, 2018
This is the first time we have had any water damage. National Restoration Experts came out promptly cleaned and removed the damaged material. They quarantined the affected areas of the house. Vanessa was there to meet with the insurance company, she was great. Anis was our project manager, he also was great. He was extremely helpful, and patient. His communication was perfect. He walked us through the removal and remodel process. He was on point with everything that was happening. I would definitely recommend National Restoration Experts
5on BBB,Apr 12, 2018
We had a hot water leak that caused damage to several rooms in our home.....from beginning to end National Restoration took over and handled everything for us. Paul, who oversaw all the work, was always available to us if we had any questions or concerns. All the people who worked to repair the damage were friendly, polite and made sure they cleaned up and removed all trash. We are now back at home and everything is perfect. Thank you National Restoration!!!
5on Google,Apr 12, 2018
From beginning to end National Restoration handled the damage done by a leak from our hot water heater with professionalism and the lines of communication were always open to us to answer any of our questions or concerns. The workmen were perfectionists and throughout the process, I felt confident that they were doing everything that had to be done and that they were doing it according to protocol. I highly recommend National Restoration without hesitation. Thank you!!!
5on Google,Apr 12, 2018
Great company to work with. Very accommodating and knowledgeable. Our project manager Paul was very friendly and nice. I am happy with the results in the two bedrooms that had mold. They know how to handle those types of situations very well and now we are mold free :-)
5on Google,Feb 07, 2018
We recently engaged National Restoration Experts (NRE) to remove mold that was found in our home and also to do a complete kitchen remodel. NRE responded immediately when we called in a panic at the time the mold was discovered. They then did the mold removal in a timely and efficient manner, in accordance with established protocols. Anis Mamlouk was assigned to be our project manager, and we could not have been happier with the way in which he handled our remodel. To our surprise, Anis checked on our home every day and often twice a day. We had never been given this kind of attention in past home remodeling experiences. He always told us what was going to happen and when it would happen, and he always met his deadlines. The result is a new and beautiful kitchen!! We recommend NRE and Anis Mamlouk to anyone looking for restoration and/or remodeling projects.
5on BBB,Feb 06, 2018
We cannot say enough good things about National Restoration Experts (NRE) in general and about Anis ******** our project manager, in particular. NRE responded immediately to our frantic call about mold having been discovered in our kitchen. The mold removal process was done in a timely manner with very little inconvenience to us. We then proceeded to a full-scale remodeling of the kitchen plus having the popcorn removed from the ceilings in our home and the walls repainted. Having dealt with other contractors in the past, we were very surprised to find that Anis, our project manager, came to our home at least once, if not twice, daily. His crew was excellent and very skilled. We have never had this level of personal service and attention to detail from anyone in the past. Anis was very proactive and always let us know what was going to happen and when. He responded immediately whenever we contacted him, and the end result is a gorgeous kitchen!! We will be giving NRE and Anis the highest possible ratings.
5on Google,Jan 31, 2018
National Restoration Experts are an A-Plus, 5-star company. After Hurricane Irma we discovered our carpeting was water soaked and a roof leak as well. NRE responded immediately. We then met with Anis, project manager, who explained clearly what work would be required for the repairs. Anis was on target with the time line during the clean up, repairs and remediation. Their staff was courteous and polite and always cleaned up each day. The customer service of this company is outstanding. Thank you Anis for a job well done!
5on BBB,Jan 28, 2018
We called on National Restoration Experts following Hurricane Irma when we discovered our carpeting was soaked with water as well as damage to the ceiling from some roof leaks. They brought in their drying equipment, immediately took over and eased our minds. My husband had just come home from the hospital after a serious illness so we expected this experience to be a nightmare. I was amazed at the level of customer service they provided throughout the clean up, construction and restoration of this project. I would recommend them highly to anyone that needs this type of work.
5on BBB,Jan 16, 2018
We noticed water damage in my son's bedroom and did not know what to do. I spent some time researching and found National Restoration. That same day they immediately sent a team to my house to search and stop the leak. Kahapp was the first professional we met and he was great. Anis, our project manager was extremely professional and walked me through every detail including dealing with my insurance company. Anis and his team were great to work with and they put in extra time to ensure my family could enjoy Christmas dinner in a house that was now safe to live in. I highly recommend National Restoration and would definitely use their services again if the need presented itself.